Welcome to CX Knowledge Base
Your comprehensive resource for mastering customer experience. Explore our curated collection of guides covering everything from fundamentals to advanced B2B strategies.
New to Customer Experience?
We recommend starting with "Customer Experience: The Complete Guide"to build a solid foundation. It covers essential principles and practices that apply across all industries. Once you're comfortable with the fundamentals, dive into the B2B IT Services guide for specialized, in-depth knowledge.
Customer Experience: The Complete Guide
A comprehensive guide to building exceptional customer experiences. Learn the fundamentals, design principles, and advanced strategies for creating customer-obsessed organizations.
Customer Experience for Modern IT Services (B2B)
The definitive guide to B2B customer experience in IT services. Covering everything from foundations to advanced topics across 80 comprehensive chapters.
About GeekyAnts
GeekyAnts is a product development studio with an AI-driven customer-centric approach. We specialize in crafting design experiences that leave an impact, combining aesthetics, usability, and innovation.
- 500+ global clients across diverse industries
- 300+ design hours saved through design system development
- Expertise in UI/UX Design, Product Management & Digital Transformation
Our Services
What's Inside
Our knowledge base contains over 100 chapters of expert content, including:
CX Complete Guide
- • Foundations & Design Principles
- • Customer Journey Mapping
- • Metrics & Analytics
- • Leadership & Transformation
- • Real-world Case Studies
IT Services CX (B2B)
- • B2B Stakeholder Mapping
- • Product & Design Systems
- • Engineering & Architecture
- • Industry-Specific Contexts
- • Measurement & Analytics